Frequently Asked Questions

1. What is PinoyLife.Jp website?
PinoyLife.Jp is a free PC and mobile-enabled Community Portal site created by a Japanese company for Filipinos in Japan. PinoyLife.Jp (PL) focuses on providing free services like local news, vacant Jobs, affordable apartments, online shopping, guide on everyday living in Japan. Pinoylife has Forum section which allows to connect with fellow "Kababayans" also called as "KaTambayers" and share ideas and photos to different types of people from all walks-of-life. For more inquiries, click here.
2. What is PinoyLife Forum?
Pinoylife Forum is an SNS (Social Networking Site) portal focused on blogging and creating communities for Filipinos living in Japan. This is a Filipino version of well-known "MIXI" website. Accessible from PC and mobile phones, Pinoylife Forum is designed to get in-touch with our fellow "Kababayans" called as "Fellow KaTambayers", widen your network of Friends, express thoughts, interests and events, even chance to meet old and new friends, Japanese and other nationalities. Registration to PinoyLife is FREE.
3. How to join/register to PinoyLife?
There are two types of users in PinoyLife
1. Reader User - access to latest News, hottest Jobs, suitable Apartments and other information helpful to Filipinos living in Japan; download Ringtone for FREE.
2. Forum Member User - all features of the website is available. Same as Reader User access features plus, get to mingle with other Filipinos in Forum blogs and send messages; upload photos and create communities.

To join Pinoylife as READER Account:
1. For PC users, click the JOIN NOW button. Enter your Nickname, Location and Email Address and click the REGISTER button. You may now login to PinoyLife from the Reader Account panel using your Nickname.
2. For Mobile users, send blank e-mail message to rd@pinoylife.jp . You will receive an e-mail message from PinoyLife to confirm registration. Access the URL on the message to finish your Registration. You may now login to PinoyLife by clicking the Login button from Reader User panel.

To join PinoyLife as FORUM MEMBER Account: A. For PC Users, IPhone and N95 Users
1. From the Home page, click the JOIN NOW buton, enter your valid PC E-mail Address (a free webmail is OK) and click SEND button. (Or, a PinoyLife Membership Invitation e-mail from your friend who is an active member of PinoyLife Forum.) An e-mail will be sent by PinoyLife to the E-mail Address you entered.
2. Check your E-mail account, from your Inbox/Spam folder, you will see an e-mail from PinoyLife. Please click the URL link to continue with Registration.
3. Please be patient to read the Terms of Use (TOU) particularly those that are prohibited and copyright rules. When finished reading and agreed with the TOU, you proceed by clicking the "I Agree, Proceed to Registration".
4. Continue by creating your Profile. Please do remember the Password you will use to login to PinoyLife. A Secret Question and Answer fields are suggested in case you forgot your Password in the future, so do not forget these information. Click the "Confirm Screen" button to continue.
5. Finally, "Confirm Profile Page" will appear to verify your personal information. If you are sure, click the REGISTER button. You may now Login to PinoyLife using your PC E-mail Address and your Password.

B. For Mobile Users
1. Send blank e-mail message to pl@pinoylife.jp" . (Or, a PinoyLife Membership Invitation e-mail from your friend who is an active member of PinoyLife Forum.) An e-mail message will be sent to you by Pinoylife to proceed with your Registration.
2. Access the URL from the message to continue with registration.
3. Please be patient to read the Terms of Use (TOU) particularly those those that are prohibited and copyright rules. When finished reading and agreed with the TOU, click "Continue".
4. Continue by creating your Profile. Please do remember the Password you will use to login to PinoyLife. A Secret Question and Answer fields are suggested in case you forgot your password in the future, so do not forget these information. Click the "Register" button to continue.
5. Finally, "Confirm Profile Page" will appear to verify your personal information. If you are sure, click the Register button. You may now Login to PinoyLife using your Mobile E-mail Address and your Password or you may use the EASY LOGIN function for faster login.
4. How to register using mobile?
To register as Reader Account, send BLANK e-mail to rd@pinoylife.jp. To register as Forum Member, send BLANK e-mail to pl@pinoylife.jp An e-mail will be sent to you to confirm your registration. See General Topics Item #3 for details.
5. How to Login to PinoyLife as Reader User or, as Forum Member?
To Login As Reader User:
A. For PC Users, access the website, from Home Page right side column, type your registered Nickname on the Readers Login panel and click the Login button. Or you may click here to Forum login page. B. For Mobile Users, visit the website, from the Home Page, scroll down to Reader Account Login, click the Login button.

To Login as Forum Member:
A. For PC Users, access the website, from Home Page right side column, type your PC E-mail Address and Password on the Forum Members Login panel and click the Login button. In case you forget your password, click the "Forget Password" link and an e-mail will be sent to you. You may need to check from your Spam Folder or Inbox folder.
B. For Mobile Users, visit the website, there are two ways you can login: (i). From the Home Page, scroll down to Forum Member Login, click the Login button; (ii). Click the Forum Top link, you may click the "Easy Login" button or enter manually your Mobile E-mail Address and Password then click the "Login" button. In case you forget your password, click the "Forget Password" link and an e-mail will be sent to you.
6. How to cancel Forum Membership?
To Cancel Forum Membership to PinoyLife:
A. For PC Users
1. Login to Forum, click the Setting menu.
2. Scroll page down to "Leave PINOYLIFE" panel, and click "To Membership Cancellation Page".
3. Enter your current Password, your "Reason for Leaving" and click the "Leave" button.

B. For Mobile Users
1. Login to Forum, from your top Page, scroll down to buttom of the page and click the "Cancel Community Membership Procedure" link.
2. Enter your current Password, your "Reason for Cancellation" and click the "Cancel Membership" button.
7. What are the grounds of being block-listed from PinoyLife Forum?
A Forum Member is prohibited on acts listed on the Article 13 of Terms of Use.
8. Is Registration to Pinoylife free? Is there any Membership fee?
PinoyLife Registration is FREE !!! No Subscription Fee , no Monthly Fee--both for PC and mobile users. For Mobile users, it is recommended to subscribe for a PACKET HODAI (pake-hodai) or Unlimited Internet Access service.
9. What is Packet Hodai?
Packet Hodai (pake-hodai) means Unlimited Packet Transmission service. We recommend you to subscribe to this service on your Mobile Carrier to enjoy more of PinoyLife features. You can inquire about this service to your Mobile Carrier (NTT DoCoMo, KDDI AU, Softbank, Vodafone) nearest you.
10.My PC has no Sky Hodai / Unlimited Internet. Am I charged of extra fee?
For PC Users, you may choose to subscribe to Sky Hodai or Unlimited Packet Transmission or not. This depends on the packet transmission connection on how frequent you use PinoyLife.
11.If I don't login to PinoyLife for sometime, will I still be charged of high fee?
PinoyLife Registration is FREE. You will only pay your Internet access based on your ISP Provider for PC or Mobile Carriers for keitai users.
12.Will I pay if I read News?
PinoyLife website provides FREE services to all Members. Just register as Reader User or as Forum Member and you can now avail of these FREE features.
13.How to download Ringtone?
Downloading melody Ringtones are for Mobile Users only except Iphone and N95 users. To download from mobile, login to Pinoylife Home page.
For Reader Users, from Home page, click the FREE DOWNLOAD RINGTONE link* (this is temporarily not available). For Forum Users, login to Forum, from Top page, click the DOWNLOAD RINGTONE link./dd>
14.Is downloading Ringtone free?
Ringtone downloading is FREE for Mobile Users only except IPHONE, SmartPhone and N95 users.
15.How to find cheapest Apartment?
To find affordable place in Japan, access the Pinoylife URL, click the Housing tab/link and you will see the list of available houses sorted by areas. You may need to login as Reader User or Forum User in order to view/read the Housing details.
16.How to look for a job?
PinoyLife has Job Opportunities section where high-paying jobs are offered. From Home page , click the Job section for listings. To view Job details, you need to login as Reader User or Forum Member.
17.Is Horoscope everyday updated?
Yes, Horoscope contents are updated regularly.
18.I cannot see/read the details of News or Jobs?
To enjoy PinoyLife features like reading local news articles, search for jobs and places to stay, your daily Horoscope, you have to register as Reader Member or Forum Member. Please see General Topics Item #3 on how to join.

If you are already a Reader Member, just login to PL, (from PC, just type your Nickname and click Login button; from Mobile, click the Login button from the Reader Account panel) and you may now enjoy these free services.

If you are already a Forum Member, just login (using PC, navigate to the Forum Members Login panel or just click the Forum page, enter your PC E-mail Address and Password and click Login button; Using Mobile, click Easy Login button or type your Mobile E-mail address and your Password from Forum Top). For PC Users, once you are inside the PL Forum page, click the ">> PINOY LIFE HOME" link located on the top-left most side of the page (just top of orange PL logo) and you will go back to the Home Page of PinoyLife. You may now read news, jobs and housing information. To go back to the Forum page, click the Forum tab or the Forum link located on the right side of the page. For Mobile Users, while logged-in, scroll down to the buttom of the page and click the "Return to PiNOY LiFE" link. This allows you to go back to the Home Page of PinoyLife while logged-in to Forum. You may now read news, jobs and housing information. To go back to Forum, from Home Page click the Forum menu/link.
19.How to search for specific job, houses or news articles?
Use the Keyword Search box to customize your search in PinoyLife. From News, Jobs and Housing pages, use categories or areas pulldown boxes to narrow down your searching. You may also type a phrase from the Keyword box and click the Search button. To see details of your search result, you need to login as Reader User or Forum Member.
20.What is the difference between Forum and Reader Account?
Both are types of Users in PinoyLife. Though have the same free features, Forum Users have access to Filipino online Community Forum on creating blogs and send messages; upload photos and create communities.
21.While logged-in to PinoyLife Forum , how can I read news articles or browse jobs and apartments?
If you are already a Forum Member, just login (using PC, navigate to the Forum Members Login panel or just click the Forum page, enter your PC E-mail Address and Password and click Login button; Using Mobile, click Easy Login button or type your Mobile E-mail address and your Password from Forum Top).

For PC Users, once you are inside the PL Forum page, click the ">> PINOY LIFE HOME" link located on the top-left most side of the page (just top of orange PL logo) and you will go back to the Home Page of PinoyLife. You may now read news, jobs and housing information. To go back to the Forum page, click the Forum tab or the Forum link located on the right side of the page. For Mobile Users, while logged-in, scroll down to the buttom of the page and click the "Return to PiNOY LiFE" link. This allows you to go back to the Home Page of PinoyLife while logged-in to Forum. You may now read news, jobs and housing information. To go back to Forum, from Home Page click the Forum menu/link.
22.How to send CHIKKA message to the Philippines?
You can use the PinoyLife CHIKKA service to send SMS to the Philippines. This feature is exclusive for Reader and Forum Members (PC Users only).
23.What is CHIKKA?
This CHIKKA service (for PC Users only) allows you to use your CHIKKA account to login and send FREE text messages to your friends and family. If you have no CHIKKA account, feel free to Register from the site.
24.I want to post advertisement to PinoyLife site, how to do it?
For inquiries about advertising, please send E-mail to ad@pinoylife.jp or call 03-3549-7636 Customer Support. Visit the URL http://biz.pinoylife.jp (this page is in 日本語).
25.I have inquiries, how can I contact PinoyLife?
You can call our Customer Support Hotline Toll Free 0032-990-777 or send E-mail to pinoylife@pinoylife.jp
26.If there are PinoyLife campaigns/promos, please tell how to join?
PinoyLife Promos/Campaigns are posted on the website, for details please see the related Campaign Ad.
27.In Pinoy Gazette, there was a PinoyLife flyer and I saw my friend's photo there, how is my Photo be published too in your flyer? And how can I get a copy of Pinoy Gazette?
Occasionally, PinoyLife Flyers are published on Pinoy Gazette newspapers to update events and What's New features. If you are a member of PinoyLife Forum, you may post a comment on our Blog related to the newly published flyer to request for your Profile photo to be published on the next PinoyLife flyer.

PinoyGazette newspaper is circulated every two weeks all over Japan. To inquire , please call 03-3549-7622 or send e-mail to media_pinoy@ipsism.co.jp.
28.How can I get help on Technical Support?
You may read the Frequently Asked Questions (FAQ) page or send E-mail to pinoylife@pinoylife.jp for other inquiries.
29.How can I have/read Pinoy Gazette newspaper, Pocket-Japan magazine or AccessTV Program Guide online?
Click here to read Pinoy Gazette newspaper, Pocket-Japan magazine or AccessTV Program Guide access online. To receive one of these copies, you may contact the Media Department at 03-3549-7622 or send e-mail to media_pinoy@ipsism.co.jp
30.How to buy telephone cards or beauty products online?
Pinoylife has Shopping page which showcases CELESTY beauty products, Philippine telephone cards and services to all Forum members and visitors.

1.Why I cannot open my message, there was an error?
This is encountered by Forum Users who may either have changed their mobile E-mail Address or changed Mobile Hardware. See Forum Topics Item #2 or contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
2.I have changed Mobile Carrier / SIM recently, now I cannot login to PinoyLife, please help?
For users who have changed mobile carriers (e.g. DoCoMo, AU, Softbank, Vodafone) or lost , you will need to unregister your old e-mail address. Using your new mobile, login to PL Forum by manually typing your old Mobile E-mail Address and Password. From your top page, scroll down to "Change Mobile E-mail Address Settings". Enter your new Mobile E-mail Address correctly and click the Send button. An e-mail will be sent to you, click the URL on the message and enter your current Password for confirmation.
NOTE: If you changed your Mobile E-mail Address, you may need to reset your Easy Login settings again.

For Mobile Users who have also registered a PC account, you may change your Mobile E-mail Address by logging-in using PC account. From "Setting" menu, scroll down to Mobile E-mail Address link. First, cancel your registered old mobile E-mail Address. Then register your new Mobile E-mail Address by entering it correctly and click the "Send" button. An e-mail will be sent to you, click the URL and enter your current Password for confirmation.

Or contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
3.I cannot upload photo while commenting Blog?
For PC Forum Users, you can upload photo on blog comments. For Mobile Forum Users, you cannot upload a photo on blog comments.
4.I am using IPhone, I cannot upload any photo for my Profile?
Currently, IPhone is not supported to upload photo (Profile) to PinoyLife Forum because it uses PC site version.
For your Profile photos, we advise you to send e-mail to pinoylife@pinoylife.jp with your attached photos (max of 3 photos each with 300KB size) and we will upload these to your Profile.
5.I cannot login to PC, always login failed though my E-mail and Password are correct? It always goes back to login page.
Pinoylife website uses Web Cookies to authenticate PL Users for security purpose. It is necessary to clear/delete your Web Cookies for sometime. Depending on your web browser, please follow instructions on Forum Topics Item #6.
6.How can I delete my web Cookies?
You can clear all your web cookies set by the forum by clicking the 'Logout' link at the top of the page. In some cases, if you return to the Home page via the link provided and you are still logged in, you may have to remove your web cookies manually.

In Internet Explorer 6 on Windows XP: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete Cookies' on the dialog box that appears. It will be in the center area of the 'General' tab. In Internet Explorer 7: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete...', beneath 'Browsing History' on the dialog box that appears. It will be in the center area of the 'General' tab. Click 'Delete cookies...' on the next dialog box that appears. In Firefox: Click the 'Tools' menu. Select 'Options' from the menu that appears. From the dialog box, select 'Privacy' on the left. Find 'Cookies' on the main pane, and click the 'Clear' button adjacent to it. In Safari: Go to Preferences, Security, then show Cookies and either select 'Remove all' or select individual cookies and then the 'Delete' button. In Opera: Go to Tools, Preferences, Advanced, Cookies, Manage cookies then select the name of this site and click the 'Delete' button. Your web cookies should now be removed. You may want to close your browser and reload again. Other browsers may have a different method of clearing cookies. Refer to the documentation for your own browser if you are unsure.
7.I don't want to receive any E-mail alert from PinoyLife, how to set it?
For PC Users, go to Settings menu, scroll down to "E-mail Notification Settings", select "Don't Receive Notification" option then click the Change button.
For Mobile Users, scroll down to "Received E-mail Message Settings", select the "Not Received" option then click Change button.
8.When I tried to register to Forum, it failed, why I cannot register?
This is encountered during PL Forum Registration procedure. Firstly, if you register an invalid E-mail Address (both PC and mobile), you will not receive any confirmation mail from PinoyLife because the specified mail server cannot be found. Second, if during your Profile Registration you did not fill-out required fields, then your registration will fail.
9.I forget my Password, please help me?
If you forget your password, you may click the "Forget Password" button/link. You will be asked of your registered E-mail address, your answer to your Secret Question then click the Send button (For mobile user is Password Re-issue button).
10.I forgot my Secret Question and Secret Answer, what will I do?
Secret Question is a security phrase you need to remember in case you forget your password. The Secret Answer is a phrase/word you will use to answer your Secret Question. These confidential information serves as a security check because you could re-issue your Password. In case you forget these information, you may need to contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community to reset your Password.
11.Is Password in my Mobile account same with PC?
Yes, in case you have registered both your Mobile and a PC e-mail address in one Account, you should use the same Password.
12.Can I login my Mobile Account using PC and vice versa (login my PC Account from a Mobile) ?
No, PC E-mail Address cannot be used to login from a mobile while Mobile E-mail Address cannot be entered from a CP. If you are register using a Mobile, your account is a mobile account. If you also register a PC E-mail address from that Mobile account, then you may use a PC to login to PinoyLife. Same thing when you are a PC User and you register a Mobile E-mail Address to that account, you can login to PinoyLife using your mobile.
13.It started when I changed my Mobile E-mail Address, now I cannot upload photo in my Profile, my blog or community?
The effect of changing your Mobile E-mail Address is critical because the PL System can no longer authenticate your mobile hardware in our database, thus you cannot login or upload photo. The PL System detected that you have invalid mobile E-mail Address. To register your new E-mail Address, see Forum Topics Item #2. Or contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community.
14.I received an e-mail from my Inbox but I cannot open/read it?
This is encountered by Forum Users who may either have changed their Mobile E-mail Address or have changed their Mobile hardware. See Forum Topics Item #2 for details. Or contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
15.I always encounter incorrect Password?
If you are sure you had entered a correct password, this might be an issue on PC Web browser's Cookies. Experienced on Internet Explorer, Firefox and other known browsers, you may need to clear up your web cookies. See Forum Topics Item #6 for details. .
16.How can I change my Password?
To re-issue your Forum Password, click the "Forget Password" link from the top page. Please see Forum Topics Item #9 on how to change Password.
17.How to upload photo?
For PC users, login to Forum, click the Browse button, select the image file and click Upload button. You can upload maximum of 3 photos at 300KB each.
For Mobile users, there are 3 functions in PinoyLife where you can upload photo:
1. Create Topics on Community / write comments - "E-mail Address" link
2. Create new/ edit Blogs - "E-mail Blog with Photo" link
3. Personal Photo Profile - "Send E-mail" link
18.How to change PC E-mail Address and Password?
To change E-mail address, from the Settings menu > Change Setting tab, enter your new valid PC E-mail Address, confirm it and click the Change button. To change Password, from the Settings menu, enter your current Password, your new Password, confirm it and click the Change button.
19.If I use my Yahoo mail, should I also use my Yahoo Password to register?
You can assign which Password you want to use, most convenient to memorize minimum of 6-alpha-numeric characters.
20.Why I cannot access your website?
In case the site is not accessible, it might be on its regular Maintenance schedule or a network traffic (please try again later). Rest assured we will inform you ahead of time and restore the website ASAP.
21.I have pending Friends Link Request on my Inbox but I cannot open/delete it?
The Request Message was corrupted. Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community.
22.I cannot access the site , error is "Bad Gateway"?
Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
23.I cannot send message , there is an error "Sending Message"?
Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
24.I click the Invitation menu, but "Parse Error" returned?
This is a memory limit by the PinoyLife System. The more Number of Friends you have, the lesser the amount of memory allocation will be provided. Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
25.Your website is very slow, sometimes freeze?
There are times where network traffic might be experienced while accessing PinoyLife site. We apologize for this inconvenience. Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
26.Why I cannot approve Friend Request, there is "Unsupported Type" error?
The Request Message was corrupted. Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
27.I have changed my mobile Hardware but same Carrier / SIM, does it affect my PinoyLife account?
There should be no problem when a user has changed his/her mobile hardware as long as the SIM/ Mobile Carrier did not changed. If in case you cannot login or cannot upload photo, try to follow instructions on it.
28.Why I cannot write a Blog, it bounces back?
You cannot create a Blog if your title or text is empty.
29.Mobile Send Mail Error -- Cannot be sent because you are not yet a member of this Community.
You receive this error message if you tried to send comment on Community Topic where you are not yet a Member.
30.Mobile Send Mail Error -- Photo size maximum of 300KB and valid GIF, JPEG, PNG image format.
You receive this message if you tried to attach photo/image with filesize greater than 300KB or your image format is invalid.
31.Mobile Send Mail Error -- Blank text cannot be sent.
You receive this message if you tried to create blog or tried to send to comment to other User's Profile or Community Topics with blank title or text .
32.Mobile Send Mail Error -- Maximum of 3 Profile photos.
You receive this message if you tried to upload/attach more than 3 photos.
33.Mobile Send Mail Error -- Error in uploading photo, filesize is too large to register.
You receive this message if you tried to attach photo with filesize greater than 300KB.
34.Mobile Send Mail Error -- Maximum of 3 Blog photos.
You receive this message if you tried to upload/attach more than 3 photos on Blogs.
35.Mobile Send Mail Error -- Only 1 Community Photo can be uploaded.
You receive this message if you tried to upload/attach more than 1 photo on Community Topics.
36.Mobile Send Mail Error -- Maximum of 3 Event Topics photos.
You receive this message if you tried to upload/attach more than 3 photos.
37.I wrote a comment to one of my Friend's List. Now, I want to send her again a comment but I cannot see the "Write a comment" link?
You can only write/send one Introduction Message or Comment per MyFriend.
38.Why I cannot post photos on my Profile or on creating Blogs?
For Mobile Users, if you cannot post your photos, you may fall under the following situation :
1. You are an Iphone User (please see Forum Topics Item #4)
2. You have changed your Mobile E-mail Address (please read Forum Topics Item #2)
39.What is "Your Photo Profile is no longer Registered"?
This is an old prompt you will see if you have not yet posted any Profile Photo. The new prompt message is "No Photo registered."
40.How to change Mobile and/or PC E-mail address?
For Mobile Users, to change your Mobile E-mail Address, from your top page, click the Change Mobile E-mail Address Settings link. You will receive an e-mail confirmation and enter your Password to accept change.
If you have registered both your Mobile and PC account, you may cancel your Mobile E-mail Address by logging to your PC account, from the Setting menu, click the "To Mobile E-mail Address Settings Page" link, cancel your old Mobile E-mail Address and register your new Mobile E-mail Address.
NOTE: If your mobile hardware was lost or changed your Mobile E-mail Address, you need to reset your Easy Login settings again.

For PC Users, to change your PC E-mail Address, from the Setting menu, enter your new E-mail Address from the "E-mail Address" and "Mail Address Check" textboxes and click the Change button.
If you have registered both your PC and Mobile account, you may cancel your PC E-mail Address using your mobile, login to PL Forum, scroll down to "Change Settings > Register PC E-mail Address Settings" link. Enter your new PC E-mail Address and click the Send button. A confirmation e-mail will be sent to you before change will be made.
41.I accidentally assigned an invalid E-mail Address, how can I change it?
If you tried to register to PinoyLife using an invalid or incorrect E-mail Address (both from using PC or Mobile), PinoyLife cannot send e-mail to your specified e-mail address, thus you cannot continue your Registration to PinoyLife Forum.
NOTE: Please make sure that when you want to Register using a PC E-mail address and you like to register also your Mobile E-mail Address, enter a correct / valid Mobile E-mail Address. Same situation when you tried to register using a Mobile E-mail Address and you like to register your PC E-mail Address, enter a correct / valid PC E-mail Address.
42.What will happen if I register my PC E-mail Address to my Mobile Account in Pinoylife or vice versa?
If you have registered both your mobile and PC e-mail addresses in your PL Forum Account, you will receive e-mail messages/ alerts from PinoyLife members from the two e-mail addresses PROVIDED that both are valid and correct.
43.What if my mobile is not Packet Hodai/ Unlimited Internet?
You can still enjoy the PinoyLife services even without unlimited internet access. Though we recommend you to have Pake-Hodai service for full access to the site.
44.Do I need to create a separate account for Reader and Forum?
If you are already a Forum Member, you don't need to register a Reader User Account. But if you are a Reader Member but you wanted to be a part of the Forum Community, you may need to register a Forum Member Account.
45.How to invite a Friend?
For PC Users, click the Invitation menu from your top page. Enter your friend's valid E-mail Address, type message and click the Confirm button. For Mobile Users, click the Invite a Friend link from your top page. Enter your friend's valid E-mail Address, type message and click the Send button.
46.How to quit from the Forum?
For PC Users, click the Logout menu. For Mobile Users, scroll down the page and click the Logout link.
47.What is Easy Login?
This feature is for Mobile users to login to PinoyLife Forum easily without typing your long Mobile E-mail Address and Password.
NOTE: This function cannot be used if the user has changed his/her Mobile E-mail Address and/or Mobile Hardware unless they set-up the Easy Login Settings for their new Mobile Hardware/ E-mail Address. To use this feature, login to Forum, scroll down the page, from the Change Settings menu, click the Easy Login Settings. You are required to enter your Password before changing.
48.The page loads this error message "Bad Request Your browser sent a request that this server could not understand".
Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
49.The page loads "Error Pending Request".
Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
50.Why other members show their birthdate but without age?
During Registration to PL, you are asked of your Birth Year with options : (1) Open to All Members, (2) Open to My Friends, (3) Private. Members have chosen "Private" or "Open to My Friends only" settings if they wish not to show their age to all the PL Forum Users.
51.Can you tell me my password because I will need to change my mobile hardware?
For security purposes, Forum User's passwords are encrypted. To reset your Password, click the "Forget Password" link, you will be asked for a Secret Question and you need to provide your Secret Answer. If you cannot remember any of the above information, you may send E-mail reuest to PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
52.Is it allowed to sell to PinoyLife Forum?
Introducing sales of any kind by Forum members is strictly PROHIBITED. Kindly read the Terms of Use - Article 13 Prohibitions.
53.Why do I keep on receiving this error message "Members waiting for Approval -- page Cannot be displayed"?
Please contact PL Admin at pinoylife@pinoylife.jp
54.N95 and Iphone not supported to download Ringtone.
Currently, IPhone and Nokia N-Series users are not supported to download Ringtones because these mobile hardwares use PC site version of PinoyLife.
55.What is "Waiting Approval List - Unsupported Content" error message?
Please contact PL Admin at pinoylife@pinoylife.jp
56.Why is my Photo deleted?
As written in the Forum Terms of Use, PL decided to delete the picture you uploaded that might have explicit contents (e.g. image that might offend other members/other people) or copyright issues. Please see Forum Topics Item #52.
57.Why my blog is deleted? I cannot see my blog.
It may either, you have not successfully created/posted your Blog or because of the explicit contents of your Blog (might be offensive to others or prohibited under Terms of Use), the PL Admin has decided to administer your Blog. Please see Forum Topics Item #52.
58.How to remove my invalid registered E-mail address both PC and mobile?
For PC Users with invalid registered Mobile E-mail Address, from Setting menu, click the "To Mobile E-mail Address Settings Page", click below "Cancel registration of Mobile E-mail Address"button. A confirmation window will appear before deletion.
59.Can I access PL from the Philippines?
For PC Users, you may access the PL website from anywhere in the world by accessing the URL http://www.pinoylife.jp
60.Why I cannot invite my Friend, it always say "Fatal error: Allowed memory size of xxxxxxxxx bytes exhausted (tried to allocate xxxxxxx bytes) in /var/www/html/comm/webapp/lib/smarty_plugins/outputfilter.pne_display_emoji.php on line 47"?
Please contact PL Admin at pinoylife@pinoylife.jp or create a Topic on the PINOY LIFE JAPAN Community .
61.I cannot download Ringtone, I am a PC user.
FREE Ringtone Download feature is for Mobile Users only.
62.I have a PC and Mobile accounts in my PL Forum Account. When I login using PC, I can attach photo on writing comments on other Blogs, but when I use my Mobile, I cannot attach photo on commenting Blogs?
Attaching photos while commenting Blogs is a feature for PC Users only. Mobile Users can upload photo on commenting Community Topics. Please see Forum Topics Item #17 for details
63.How can I create a Community?
For PC Users, from the Community Menu, click the "Newly Created" link, choose which Category it belongs and other details before selecting "Create" button.
For Mobile Users, scroll down to "Search Community" > "Create Community" link, choose which Category it belongs and othe details before selecting "Create" button.
64.How to edit my personal Profile?
For PC Users, navigate to second level menu, click the View Profile or Edit Profile menus to edit personal data. For Mobile Users, scroll down to "Profile Settings" link, choose to Change Profile or Photo Profile Settings.
65.What are the contents of the "Change Settings" menu from mobile?
1. Change Mobile E-mail Address Settings - to register your new Mobile E-mail Address
2. Register a PC E-mail Address Settings - to register a PC E-mail Address to access the same account using a PC. An e-mail will be sent to your address from PinoyLife (kindly check from Spam Folder if not from Inbox).
3. Change Password Settings - to change your current password (assign 6 to 12 alpha-numeric characters)
4. Secret Question and Answer Settings - this is a security check before a user can change his/her own password (requires password)
5. Easy Login Settings - to avoid typing long Mobile E-mail address, use this easy login function. NOTE: when you have changed your e-mail address, you need to change also your Easy Login settings (requires password)
6. Received E-mail Message Settings - see details Forum Topics Item #7.
7. Visitors Information E-mail Settings - this function is currently unavailable
8. Blog Open to Public Settings - set how you want your blog to be posted : (1) Everyone can see, (2) My Friends or (3) Not Visible to Public
9. Access Block Settings - to block an ID of a PL Member from accessing your account (ID is shown in the Personal Profile of a PL Member)

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